Your order will normally be despatched by Royal Mail tracked service within 5 – 10 working days of your payment being processed (though we aim to send it out within 24 – 48 hours wherever possible).
Orders for 1 or 2 bottles to UK destinations are sent by Royal Mail Signed For Delivery; 3 bottles or more are sent in a product box by Royal Mail Guaranteed Next Day Delivery. This means that your products are fully covered for compensation in case of loss or damage in transit. If you do not receive your order within a reasonable period, please email us using our contact form, and we will then let you have the tracking number to trace the package.
For European destinations we send by Royal Mail International Signed For service, which is tracked to your address. If you do not receive your order within a reasonable period, please email us using our contact form, and we will then let you have the tracking number to trace the package.
If we anticipate that we will be unable to despatch your order within 5 days due to stock shortages or other reasons, we will inform you by email. If you decide to cancel your order we will give you a full refund by applying a credit to your payment card account.
If you would like to order in bulk (over 12 bottles) and wish to receive a quotation for shipping charges, please send an email using this link
If you would like to receive a quotation for wholesale pricing, please send an email giving us a summary of your business status using this link